BMW Canada contacted us to create a solution for managing corporate communication with their dealerships across the country. We created the Contact Report Management System, which allows field representatives to track their communication with each dealership in an organized, consistent manner.
Action items help facilitate achievable goals for a dealership. By assigning an action item to a staff member, field representatives turn the responsibility over to the front line.
Customized key performance indicators can be added to contact reports, allowing field representatives to take a snapshot of the dealership’s current performance and compare it to others in their region.